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Two Scary (Anecdotal) Data Points: MRFs with White Paper/The Run on Ink Cartridges

There’s been a lot made of the fact that a considerable portion of the workforce is working from home. The conversation in the industry has focused largely on two areas: What is means now, and what it means for the future. I’m already on record about my feeling that the vast majority of remote workers […]

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Have You Been Waiting for the Phone to Ring?

By: Cory Layes Shredders across the country have experienced a significant downturn in business due to COVID-19. Over the past two months we have spoken to a large number of shredding companies who have experienced a reduction in sales between 25% to 65% Not only does this reduction affect the bottom line, but the customers […]

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ITADs and Shredders Note: Conditions Continue to Favor a Data Security Focus

The premise of my last blog was that there is a big benefit to developing your revenue model based on data security services (i.e., consistent revenue). I explained how and why the current downturn in commodity pricing presents a unique opportunity for reposition of your firm as a data-security service, e.g., when commodity prices are […]

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Self-Storage Shaming: Example Shows How Far Information Management Has to Go

Bob Johnson, CEO, NAID The headline a few days ago read: “WSU gets costly lesson in theft of hard drive with more than 1 million people’s personal data.” It then goes on to say how Washington State University (WSU) spent $150,000 as a result of the theft of information (a hard drive in this case) […]

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Customer Misconception: A Compliance Officer is Unnecessary – Selling Information Disposition by the Book (vol. 11)

By Bob Johnson NAID members rated this issue as tenth in our survey of misconceptions that prevent them from providing service to their customers and prospects. Personally, I think it is in reality much higher. I believe that if every company had a person on staff responsible for the organization’s compliance, there would be a […]

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Customer Misconception: It’s Okay to Store Records Indefinitely – Selling Information Disposition by the Book (vol. 10)

By Bob Johnson At its worst, the conversation unfolds something like this: Service Provider: “I would like to discuss your records destruction needs.” Data Controller: “That’s not necessary. We keep everything forever.” And even though the data controller may not say it so blatantly, it is common knowledge that many, if not most, companies don’t destroy retained […]

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Customer Misconception: Particle Size is the Only Thing that Matters Selling Information Disposition by the Book (vol. 9)

By Bob Johnson In Chapter 6: Secure Destruction Methodologies, the section Process/Particle Size Standards, Guidance and Requirements most directly confronts this misconception starts on page 132: In navigating their responsibilities, requirements and options for information destruction, data controllers are understandably interested to know if the materials they wish to destroy are subject to a required […]

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Customer Misconception: Only a Small Portion of Discarded Media Must be Destroyed – Selling Information Disposition by the Book (vol. 6)

By Bob Johnson There are several ways in which data controllers put themselves at risk by destroying only a portion of what should be destroyed. Usually it is by letting employees decide what should be securely destroyed and what can be disposed of casually. It is most commonly seen where a data controller gives the […]

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Customer Misconception: Recycling is Adequate – Selling Information Disposition by the Book (vol. 5)

By Bob Johnson Of all the misconceptions, that put clients at risk and minimize the role of service providers in protecting clients, mistaking general unsecure recycling as a substitute for secure destruction is among the most disturbing. As Information Disposition explains on page 125 of Chapter 6: Secure Destruction Methodologies: Reducing paper media to pulp […]

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Customer Misconception: Only Large Records Purges Need Destruction (not daily paper) – Selling Information Disposition by the Book (vol. 4)

Bob Johnson, NAID CEO The third most costly misconception is when customers do not give appropriate attention to destroying the media that they discard on a daily basis in the normal course of business (usually waste paper). In fairness, most of the data destruction industry growth in the U.S. market over the past 15 years […]

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