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Business Management

Data-related Professional Liability Coverage – Still the Wild West

When we first spoke with underwriters about creating a professional liability policy to correct the problems with existing coverages, they freely admitted that covering data protection risks was the “wild west” of the insurance industry. o us (and them too) that meant two things, There was a rush on to serve a new need in […]

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Trends in Secure Destruction Around the World

By: Bob Johnson, NAID CEO It’s rarely a good way to start an article, but I would be remiss if I did not begin with a disclaimer.  My knowledge of what is happening in the secure destruction marketplace around the world is shaped on my interactions with NAID members located there as well as the […]

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Common Denominator – Who attends a NAID Conference?

By: Bob Johnson, NAID CEO As the secure destruction industry gets ready for another successful NAID Conference – its 22nd, it occurred to me that the thousands of people I have met there over the years share many traits that have led to their continued success.  And, since members’ success is the whole reason for […]

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Emerging Trends in the North American Data Destruction Market

By: Bob Johnson, NAID CEO This is the second of three articles on current aspects of the secure destruction market we face going into this New Year. The first published in this blog on Jan. 6, discussed the prosperity awaiting service providers assume a professional approach to their services and their marketing. In this article, […]

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2016 Holds Great Promise for the Prepared Data Destruction Professional

By Bob Johnson, NAID CEO In the book “Powerful Times” by Eamonn Kelly (Wharton School Publishing), the author describes our era as one of great paradoxes; great wealth-creation and great poverty, great abundance and great scarcity, and great opportunity and great challenges.  It reminds me of the first line of the Dickens’ classic, A Tale […]

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Not designating an accountable decision maker can be fatal

By Bob Johnson, NAID CEO From the dawn of sales, sales professionals have struggled with the task of getting to the decision maker. It’s frustrating to discuss the benefits of a solution, if the person is incapable (or resistant) of understanding the need or, too often, incapable of making the decision. But as frustrating as […]

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Clients are not data destruction experts

By Bob Johnson, NAID CEO Unfortunately, some clients have a troublesome and risky perspective on their data destruction requirements. Namely, they think they already know all they need to know. Here are symptoms of that risky perspective: The client is only interested in the price. The client views any discussion about qualifications as an attempt […]

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Feel the burn to build your business

By Amy Larrimore, Chief Executive Officer of The Gamechanger If you wanted to get into shape and you followed the path that most people pursued, you’d join a gym. The reason people join gyms is because a gym has some version of everything needed to supercharge the human physique in multiple variations to spark motivation. […]

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Excuses and blame prevent success

By Bob Johnson, NAID CEO Whose fault is it if a competitor is screwing up the marketplace with low pricing? Who’s to blame if a customer doesn’t care about service provider qualifications? I know a very successful guy in our industry who will tell you it doesn’t matter. First, he says, whining about things you […]

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Address improper data disposal’s weakest link

By Bob Johnson, NAID CEO Last year I saw a headline reading, “Study shows employees and contractors are biggest cause of breaches.” My first reaction was “that’s interesting.” My second reaction was, “Who else could it be?” Even high profile hacking cases involve employees inappropriately clicking on links and allowing the bad guys in. When […]

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